1. Services and AI models
Vihanova provides AI-based services, including content generation, data analysis, automated responses, and related services. These services connect to external platforms through APIs, and user information and requests are processed in encrypted form. Some models also run on the user's device, subject to the relevant license and plan. The interface shows available models, limits, and estimated request costs before execution. For some models and services, however, cost is calculated under the provider's rules based on actual usage, so the exact cost cannot be shown before a request is submitted.
AI output may be incorrect, incomplete, or similar to work created by others. Before publishing output or using it for an important purpose, you are responsible for checking its accuracy, quality, usage rights, and suitability. Vihanova does not guarantee a particular result or unique output.
2. Vihanova credits
- Definition: Vihanova credits are an internal unit used for features such as chat and the creation of images, videos, music, and other services. They can only be used within Vihanova and have no cash or currency value outside the application. Different models and services have different costs.
- Settlement: Charges are settled according to actual usage and the outcome of a request. If a request fails before the model accepts it, reserved credits are released. If the provider's charge is uncertain, settlement is held pending a final review, and the outcome is recorded in the account history.
- Obtaining credits: Users may buy credit packages. The credit amount and expiry date of each package are shown on the pricing page.
- Refunds: Because credits are a consumable digital service, purchases or used credits cannot be returned or refunded except in specific cases approved by Vihanova support.
- Changes to prices or credit amounts: Vihanova may change plan prices or allocated credit amounts at any time. Changes apply only to future purchases and do not affect earlier purchases.
- Misuse or unauthorized use: Unauthorized use of credits, including transferring or selling them or sharing an account with others, results in account suspension without a refund.
3. Purchases, cancellation, and refunds
After payment, a subscription is activated automatically and cannot be cancelled or refunded. Payments are non-refundable because Vihanova's services use APIs and external servers, and purchased credits are allocated to the user's account immediately after payment and cannot be returned.
4. Cloud storage and file retention
Cloud storage plans differ only in capacity and file retention period; they do not change the available tools or output quality. Each file's capacity and access expiry date are displayed in the user's account. Under the free plan, a cloud file is kept for up to 30 days from creation and storage. Under a paid plan, files are kept until the subscription ends; continuous renewal extends their retention period. After a subscription ends, the time available to download files or renew depends on the plan and the date displayed for each file. When that period ends, the account returns to the free plan. The retention period of existing files does not restart, and new files follow the capacity and retention rules of the free plan.
After the displayed expiry date, Vihanova may delete the cloud copy of a file and has no obligation to retain or restore it. You are responsible for downloading and keeping copies that you wish to retain long term. Deleting a cloud copy does not automatically remove a copy saved on your device.
5. Desktop application and local models
In the current version, using the desktop application and running local models does not require purchasing a plan. Downloading and running models remains subject to model licenses, device compatibility, and a valid account entitlement. The device license for offline use is renewed periodically by connecting to the account. Online model usage is charged separately against account credits. Local models, projects, and outputs are not automatically deleted from the device. Automatic delivery of online output to a device depends on the application being open and connected and on writable storage being available.
6. User responsibilities
- You are responsible for the security of your account, password, and information, and for misuse of the account. If you notice misuse, notify support promptly.
- The email address and mobile number registered with Vihanova identify one account. Only the original account holder may initiate their connection to that account. Vihanova does not connect independent accounts to merge them or deactivate one account for that purpose.
- If you request deletion of your account, it becomes permanently inaccessible, and Vihanova is not responsible for that outcome.
7. Restrictions and prohibited uses
Users must use Vihanova lawfully and under these conditions:
- Rights in your text, files, and outputs remain with you, subject to third-party rights and the terms of the selected model. You are responsible for obtaining the permissions needed to upload, process, publish, or use content belonging to others.
- You may not use the service to break the law or violate others' rights, publish harmful content or content contrary to public morals, bypass restrictions, or gain unauthorized access.
- Following a credible report, an order by a competent authority, or evidence of a violation, Vihanova may restrict access to the content or feature concerned. The matter can be followed up through support.
Attempts to gain unauthorized access to servers, bypass security systems, or carry out cyberattacks against the platform may lead to legal action.
8. Termination
Vihanova may suspend or delete an account without warning if the user violates these rules. No payment will be refunded if an account is deleted for a violation.
9. Deletion of content and accounts
Deleting a project, conversation, or cloud file ends access to associated outputs and share links. The consequence of each deletion is explained in the interface before confirmation. Files stored on your device are not deleted remotely. If you request deletion of your account, it becomes permanently inaccessible; Vihanova is not responsible for that outcome.
10. Data and external providers
To run an online model, the data needed for that request is sent in encrypted form to the selected model provider. Hosting and cloud infrastructure may also be used to store and deliver files. Before an external plugin or connection is enabled, the data and access needed for it are disclosed. Further details are in the Privacy Policy.
11. Availability, service changes, and responsibility
Vihanova aims to provide continuous service, but it is not responsible for events beyond its control, server outages, or disruptions to external APIs. Vihanova does not guarantee that AI output is completely accurate, and users accept that AI-generated data may contain errors.
12. Changes to services and pricing
Vihanova may change services, prices, features, and subscription terms at any time without prior notice. Changes take effect as soon as they appear on the website. Continued use indicates acceptance of those changes.
13. International rights and laws
Vihanova follows the laws of the country where it is registered and observes international privacy and information-security standards. International users must comply with the laws of their place of residence and are responsible for ensuring that their use of the services complies with those laws.
14. Vihanova ownership
All material and intellectual rights in Vihanova, including its trade name, logo, website content, designs, and algorithms, belong to the platform. Using the service does not transfer ownership or grant an independent license to these assets.
15. Contact
If you have questions or need support, contact us through the support channels shown on the website.
16. Final agreement
By registering for and using Vihanova, you confirm that you have read and agreed to all the terms above. Lack of awareness of these terms does not remove your responsibility to comply with them.